portal-api/app/Http/Controllers/frontend/TicketController.php

<?php

namespace App\Http\Controllers\frontend;

use App\Http\Controllers\Controller;
use App\Http\Services\Upload;
use App\Models\InvoiceItem;
use App\Models\Ticket;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Validator;

class TicketController extends Controller
{
    public function index()
    {
        $title = "Danh sách yêu cầu hỗ trợ";
        $breadcrumbs = $this->crums->add(__('Dashboard'), route('home'))->add(__('Yêu cầu hỗ trợ'));
        return view("frontend.ticket.ticket", compact('title', 'breadcrumbs'));
    }

    public function create()
    {
        $title = "Gửi yêu cầu hỗ trợ";
        $ticket = true;
        $breadcrumbs = $this->crums->add(__('Dashboard'), route('home'))->add(__('DS Yêu cầu hỗ trợ'), route('ticket'))->add(__('Gửi yêu cầu hỗ trợ'));
        $itemProduct = \App\Models\InvoiceItem::whereHas('invoice', function ($query) {
            $query->where('customer_id', customer()->id);
        })
            ->where('invoice_type', 1)
            ->get();
        return view("frontend.ticket.add", compact('title', 'itemProduct', 'ticket', 'breadcrumbs'));
    }

    public function store(Request $request, Upload $upload)
    {
        $validator = Validator::make(
            $request->all(),
            [
                'full_name' => 'required',
                'email' => 'required',
                'subject' => 'required',
                'room' => 'required',
                'description' => 'required',
            ],
            [
                'full_name' => [
                    'required' => 'Yêu cầu không hợp lệ'
                ],
                'email' => [
                    'required' => 'Yêu cầu không hợp lệ'
                ],
                'subject' => [
                    'required' => 'Tiêu đề không được để trống'
                ],
                'room' => [
                    'required' => 'Vui lòng chọn phòng ban cần hỗ trợ'
                ],
                'description' => [
                    'required' => 'Vui lòng nhập nội dung cần hỗ trợ'
                ]
            ]
        );
        if ($validator->fails()) {
            return back()->withInput()->withErrors($validator);
        }
        if ($request->fileTicket) {
            $data = $upload->ImageUpload($request->fileTicket);

            if ($data['error']) {
                return back()->withInput()->withErrors($data['message']);
            }
        }
        $type = !empty($request->product) ? explode("|", $request->product) : [];

        try {
            DB::beginTransaction();
            $dataJson = [
                'product' => count($type) ? $type[1] : "",
                'product_type' => count($type) ? $type[0] : "",
                'file' => isset($data) ? $data['data'] : ""
            ];
            $ticket = Ticket::create([
                'subject' => $request->subject,
                'ticket_num' => random_int(1000000, 99999999),
                'description' => $request->description,
                'customer_id' => $request->user('users')->id,
                'data' => json_encode($dataJson),
                'room' => $request->room,
                'status' => 1
            ]);
            DB::commit();
            // Dispatch job to send Telegram notification
            $customer = \App\Models\Customer::find($ticket->customer_id);
            \App\Jobs\Ticket\TicketJobs::dispatch($ticket, $customer);
        } catch (\Exception $exception) {
            DB::rollBack();
            return back()->withInput()->withErrors($exception->getMessage());
        }
        return redirect()->route('ticket')->with('success', 'Gửi yêu cầu hỗ trợ thành công!');
    }

    public function show(Request $request)
    {
        $validator = Validator::make(
            $request->all(),
            [
                'ticket_num' => 'required'
            ],
            [
                'ticket_num' => [
                    'required' => 'Yêu cầu không hợp lệ'
                ]
            ]
        );
        if ($validator->fails()) {
            return back()->withErrors($validator);
        }
        $ticket = Ticket::with([
            'Reply' => function ($query) {
                $query->latest('id');
            },
            'Reply.User',
            'Customer'
        ])->where('ticket_num', $request->ticket_num)->latest('id')->get();

        $title = "Ticket #" . $request->ticket_num;

        return view("frontend.ticket.view", compact('title', 'ticket'));
    }

    public function ReplyStore(Request $request, Upload $upload)
    {
        $validator = Validator::make(
            $request->all(),
            [
                'ticket_num' => 'required',
                'description' => 'required',
            ],
            [
                'ticket_num' => [
                    'required' => 'Yêu cầu không hợp lệ'
                ],
                'description' => [
                    'required' => 'Vui lòng nhập nội dung cần hỗ trợ'
                ]
            ]
        );
        if ($validator->fails()) {
            return back()->withInput()->withErrors($validator);
        }
        $ticket = Ticket::where('ticket_num', $request->ticket_num)->first();

        if (!$ticket) {
            return back()->withInput()->withErrors('Yêu cầu không hợp lệ');
        }

        if ($request->fileTicket) {
            $data = $upload->ImageUpload($request->fileTicket);

            if ($data['error']) {
                return back()->withInput()->withErrors($data['message']);
            }
        }
        try {
            DB::beginTransaction();
            $dataJson = json_decode($ticket->data, true);
            $dataJson['file'] = isset($data) ? $data['data'] : "";
            Ticket::create([
                'subject' => $ticket->subject,
                'ticket_num' => $ticket->ticket_num,
                'description' => $request->description,
                'customer_id' => $ticket->customer_id,
                'data' => json_encode($dataJson),
                'room' => $ticket->room,
                'status' => 1
            ]);
            DB::commit();
        } catch (\Exception $exception) {
            DB::rollBack();
            return back()->withInput()->withErrors($exception->getMessage());
        }
        return back()->with('success', 'Trả lời yêu cầu hỗ trợ thành công!');
    }

    public function ClosedTicket(Request $request)
    {
        $validator = Validator::make(
            $request->all(),
            [
                'ticket_num' => 'required'
            ],
            [
                'ticket_num' => [
                    'required' => 'Yêu cầu không hợp lệ'
                ]
            ]
        );
        if ($validator->fails()) {
            return back()->withInput()->withErrors($validator);
        }
        try {
            DB::beginTransaction();
            Ticket::where('ticket_num', $request->ticket_num)->update(['status' => 0]);
            DB::commit();
        } catch (\Exception $exception) {
            DB::rollBack();
            return back()->withInput()->withErrors($exception->getMessage());
        }
        return redirect()->route('ticket')->with('success', 'Yêu cầu xử lý thành công!');
    }
}