portal-api/app/Http/Controllers/Api/Client/Ticket/TicketController.php

<?php

namespace App\Http\Controllers\Api\Client\Ticket;

use App\Http\Controllers\Controller;
use App\Http\Resources\Api\Client\Ticket\ClientTicketReplyResource;
use App\Http\Resources\Api\Client\Ticket\ClientTicketResource;
use App\Jobs\Ticket\TicketJobs;
use App\Mail\TicketCreated;
use App\Mail\Admin\TicketAdminNotification;
use App\Models\Service;
use App\Models\Setting;
use App\Models\Ticket;
use App\Models\Notification;
use App\Events\TicketReplyCreated;
use App\Repositories\Ticket\TicketRepositoryInterface;
use App\Repositories\TicketReply\TicketReplyRepositoryInterface;
use App\Support\TicketGallery;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Mail;
use Illuminate\Support\Str;

class TicketController extends Controller
{
    public function __construct(
        protected TicketRepositoryInterface $ticketRepository,
        protected TicketReplyRepositoryInterface $ticketReplyRepository,
    ) {}

    public function index(Request $request)
    {
        $filters = $request->validate([
            'status'   => ['nullable', 'string', 'max:20'],
            'room'     => ['nullable', 'string', 'max:50'],
            'search'   => ['nullable', 'string', 'max:100'],
            'per_page' => ['nullable', 'integer', 'min:1', 'max:50'],
        ]);

        $customer = auth('client')->user();

        $query = Ticket::query()
            ->where('customer_id', $customer->id)
            ->latest('id');

        foreach (['status', 'room'] as $column) {
            if (filled($filters[$column] ?? null)) {
                $query->where($column, $filters[$column]);
            }
        }

        if (filled($filters['search'] ?? null)) {
            $keyword = '%' . addcslashes($filters['search'], '%_\\') . '%';
            $query->where(fn ($q) => $q->where('subject', 'like', $keyword)->orWhere('ticket_num', 'like', $keyword));
        }

        $paginated = $query->paginate($filters['per_page'] ?? 15);

        return response()->json([
            'error' => false,
            'data'  => [
                'items'        => ClientTicketResource::collection($paginated->items()),
                'total'        => $paginated->total(),
                'per_page'     => $paginated->perPage(),
                'current_page' => $paginated->currentPage(),
                'last_page'    => $paginated->lastPage(),
            ],
        ]);
    }

    /**
     * Create a new ticket for the authenticated customer.
     */
    private function assertServiceTicketable(string $serviceUuid, int $customerId): void
    {
        $failed = Service::where('uuid', $serviceUuid)->where('customer_id', $customerId)->where('status', 'failed')->exists();
        abort_unless($failed, 404, 'Dịch vụ không tồn tại.');

        $hasOpenTicket = Ticket::where('service_uuid', $serviceUuid)->whereIn('status', Ticket::UNRESOLVED_STATUSES)->exists();
        abort_if($hasOpenTicket, 422, 'Dịch vụ này đã có ticket đang được xử lý.');
    }

    public function store(Request $request)
    {
        $request->validate([
            'subject'     => ['required', 'string', 'min:5', 'max:200'],
            'description' => ['required', 'string', 'min:20'],
            'room'        => ['nullable', 'string'],
            'data'        => ['nullable', 'array'],
            'service_uuid' => ['nullable', 'uuid'],
            'images'      => ['nullable', 'array', 'max:5'],
            'images.*'    => ['image', 'mimes:jpg,jpeg,png,gif,webp', 'max:5120'],
        ]);

        $customer = auth('client')->user();
        $serviceUuid = $request->input('service_uuid');

        if ($serviceUuid) {
            $this->assertServiceTicketable($serviceUuid, $customer->id);
        }

        $ticketNum = 'TKT-' . now()->format('Ymd') . '-' . strtoupper(Str::random(5));

        $gallery = TicketGallery::store($request->file('images', []), $customer->id);

        $ticket = $this->ticketRepository->create([
            'uuid'        => (string) Str::uuid(),
            'ticket_num'  => $ticketNum,
            'subject'     => $request->input('subject'),
            'description' => $request->input('description'),
            'status'      => 'open',
            'room'        => $request->input('room'),
            'data'        => $request->input('data') ? json_encode($request->input('data')) : null,
            'gallery'     => $gallery ?: null,
            'customer_id' => $customer->id,
            'service_uuid' => $serviceUuid,
        ]);

        TicketJobs::dispatch($ticket, $customer);
        Mail::to($customer->email)->queue(new TicketCreated($ticket, $customer));

        $setting = Setting::where('key', 'setting')->first();
        $adminEmail = $setting ? (json_decode((string) $setting->value)?->admin_email ?? null) : null;
        if ($adminEmail) {
            Mail::to($adminEmail)->queue(new TicketAdminNotification($ticket, $customer));
        }

        return response()->json([
            'error'   => false,
            'message' => 'Ticket đã được khởi tạo.',
            'data'    => new ClientTicketResource($ticket),
        ], 201);
    }

    /**
     * Show a single ticket with its replies (must belong to customer).
     */
    public function show(string $ticket_num)
    {
        $customer = auth('client')->user();

        $ticket = Ticket::query()
            ->with(['reply.user', 'customer'])
            ->where('ticket_num', $ticket_num)
            ->where('customer_id', $customer->id)
            ->first();

        if (!$ticket) {
            return response()->json([
                'error'   => true,
                'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
            ], 404);
        }

        return response()->json([
            'error' => false,
            'data'  => new ClientTicketResource($ticket),
        ]);
    }

    /**
     * Add a reply to a ticket (customer side).
     */
    public function reply(Request $request, string $ticket_num)
    {
        $request->validate([
            'message' => ['required', 'string'],
        ]);

        $customer = auth('client')->user();

        $ticket = Ticket::query()
            ->where('ticket_num', $ticket_num)
            ->where('customer_id', $customer->id)
            ->first();

        if (!$ticket) {
            return response()->json([
                'error'   => true,
                'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
            ], 404);
        }

        if (in_array($ticket->status, ['closed', 'resolved'])) {
            return response()->json([
                'error'   => true,
                'message' => 'Ticket đã đóng, không thể thêm phản hồi.',
            ], 422);
        }

        $reply = $this->ticketReplyRepository->create([
            'ticket_id'   => $ticket->id,
            'customer_id' => $customer->id,
            'message'     => $request->input('message'),
            'user_id'     => null,
        ]);

        Notification::notifyAdmins([
            'type' => 'ticket_reply',
            'title' => 'Có phản hồi mới từ khách hàng',
            'body' => $ticket->ticket_num . ' - ' . $ticket->subject,
            'link' => '/tickets/' . $ticket->ticket_num,
            'data' => [
                'ticket_num' => $ticket->ticket_num,
                'reply_id' => $reply->id,
            ],
        ]);

        broadcast(new TicketReplyCreated(
            ticketNum: $ticket->ticket_num,
            customerId: $customer->id,
            replyId: $reply->id,
        ));

        // Update ticket status back to open (customer replied)
        $ticket->update(['status' => 'open']);

        return response()->json([
            'error'   => false,
            'message' => 'Phản hồi đã được gửi.',
            'data'    => new ClientTicketReplyResource($reply),
        ], 201);
    }

    /**
     * Customer closes their ticket.
     */
    public function close(string $ticket_num)
    {
        $customer = auth('client')->user();

        $ticket = Ticket::query()
            ->where('ticket_num', $ticket_num)
            ->where('customer_id', $customer->id)
            ->first();

        if (!$ticket) {
            return response()->json([
                'error'   => true,
                'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
            ], 404);
        }

        if ($ticket->status === 'closed') {
            return response()->json([
                'error'   => true,
                'message' => 'Ticket đã được đóng trước đó.',
            ], 422);
        }

        $ticket->update(['status' => 'closed']);

        return response()->json([
            'error'   => false,
            'message' => 'Ticket đã được đóng.',
            'data'    => new ClientTicketResource($ticket->fresh()),
        ]);
    }

    public function image(string $ticket_num, int $index)
    {
        $ticket = Ticket::query()
            ->where('ticket_num', $ticket_num)
            ->where('customer_id', auth('client')->id())
            ->firstOrFail();

        return TicketGallery::response($ticket, $index);
    }
}