portal-api/tests/Feature/Api/Admin/Ticket/AdminTicketTest.php

<?php

declare(strict_types=1);

namespace Tests\Feature\Api\Admin\Ticket;

use App\Models\Customer;
use App\Models\Ticket;
use App\Models\User;
use Illuminate\Foundation\Testing\RefreshDatabase;
use Illuminate\Support\Str;
use PhpOffice\PhpSpreadsheet\IOFactory;
use Spatie\Permission\Models\Permission;
use Spatie\Permission\Models\Role;
use Tests\TestCase;

class AdminTicketTest extends TestCase
{
    use RefreshDatabase;

    private Customer $customer;

    private User $admin;

    protected function setUp(): void
    {
        parent::setUp();
        $this->customer = Customer::factory()->create(['fullname' => 'Nguyễn Văn A']);

        $role = Role::create(['name' => 'support', 'guard_name' => 'admin']);
        foreach (['support.view', 'support.edit'] as $permission) {
            $role->givePermissionTo(Permission::firstOrCreate(['name' => $permission, 'guard_name' => 'admin']));
        }
        $this->admin = User::factory()->create(['username' => 'hotro']);
        $this->admin->assignRole($role);
    }

    private function makeTicket(string $status, array $attributes = []): Ticket
    {
        return Ticket::create(array_merge([
            'uuid' => (string) Str::uuid(),
            'ticket_num' => 'TKT-' . Str::upper(Str::random(6)),
            'subject' => 'Subject',
            'description' => 'Description',
            'status' => $status,
            'room' => 'technical',
            'customer_id' => $this->customer->id,
        ], $attributes));
    }

    public function test_counts_only_open_and_pending_tickets(): void
    {
        foreach (['open', 'open', 'pending', 'resolved', 'closed'] as $status) {
            $this->makeTicket($status);
        }

        $this->actingAs($this->admin, 'admin')
            ->getJson('/api/v1/administrator/tickets/pending-count')
            ->assertOk()
            ->assertJsonPath('data.count', 3);
    }

    public function test_detail_returns_status_history_with_causer(): void
    {
        $ticket = $this->makeTicket('open');

        $this->actingAs($this->admin, 'admin')
            ->patchJson("/api/v1/administrator/tickets/{$ticket->ticket_num}/status", ['status' => 'pending'])->assertOk();
        $this->actingAs($this->admin, 'admin')
            ->patchJson("/api/v1/administrator/tickets/{$ticket->ticket_num}/status", ['status' => 'resolved'])->assertOk();

        $history = $this->actingAs($this->admin, 'admin')
            ->getJson("/api/v1/administrator/tickets/{$ticket->ticket_num}")
            ->assertOk()
            ->json('data.status_history');

        $this->assertSame(
            [['pending', 'resolved'], ['open', 'pending'], [null, 'open']],
            array_map(fn ($log) => [$log['from'], $log['to']], $history),
        );
        $this->assertSame('hotro', $history[0]['causer_name']);
        $this->assertSame('admin', $history[0]['causer_type']);
    }

    public function test_exports_filtered_tickets_to_branded_excel(): void
    {
        $this->makeTicket('open', ['subject' => 'VPS không vào được', 'ticket_num' => 'TKT-EXPORT', 'data' => json_encode(['priority' => 'high'])]);
        $this->makeTicket('closed', ['subject' => 'Ticket khác']);

        $response = $this->actingAs($this->admin, 'admin')
            ->get('/api/v1/administrator/tickets/export?' . http_build_query(['filter' => 'vps', 'status' => ['open']]))
            ->assertOk();

        $sheet = IOFactory::load($response->baseResponse->getFile()->getPathname())->getActiveSheet();

        $this->assertSame('DANH SÁCH TICKET HỖ TRỢ', $sheet->getCell('A6')->getValue());
        $this->assertSame('Mã ticket', $sheet->getCell('A7')->getValue());
        $this->assertSame(
            ['TKT-EXPORT', 'VPS không vào được', 'Nguyễn Văn A', $this->customer->email, 'Kỹ thuật', 'Cao', 'Mở', 0],
            array_slice($sheet->rangeToArray('A8:J8', null, true, false)[0], 0, 8),
        );
        $this->assertNull($sheet->getCell('A9')->getValue());

        $this->actingAs(User::factory()->create(), 'admin')
            ->getJson('/api/v1/administrator/tickets/export')
            ->assertForbidden();
    }
}