ticket->room ?? null; return [ 'full_name' => trim("{$this->customer->firstname} {$this->customer->lastname}") ?: 'Quý khách', 'ticket_num' => $this->ticket->ticket_num, 'subject' => $this->ticket->subject, 'room_row' => $room ? 'Phòng ban:' . $room . '' : '', 'ticket_url' => rtrim(config('app.frontend_url', ''), '/') . '/tickets/' . $this->ticket->ticket_num, 'app_name' => config('app.name', 'Thế Giới Số'), 'support_email' => 'support@tgs.com.vn', 'support_phone' => '(028) 7309. 7379', ]; } }