subject("[ADMIN] Ticket mới #{$this->ticket->ticket_num} — {$this->customer->email}") ->view('emails.admin.ticket-notification') ->with([ 'ticketNum' => $this->ticket->ticket_num, 'subject' => $this->ticket->subject, 'room' => $this->ticket->room, 'description' => strip_tags($this->ticket->description), 'customerName' => trim($this->customer->firstname . ' ' . $this->customer->lastname), 'customerEmail' => $this->customer->email, 'ticketUrl' => config('app.frontend_url') . '/tickets/' . $this->ticket->ticket_num, ]); } }