feat(vm): hoàn tiền khi cấp VM lỗi, theo dõi job queue, uuid dịch vụ cho ticket, chuẩn hoá RAM addon

- VmProvisionException/VmProvisionRefund xử lý lỗi cấp phát VM
- QueueJobInspector + QueueMonitorController xem chi tiết job
- Thêm service uuid cho ticket, thời lượng cho activity_logs
- Migration chuẩn hoá RAM addon sang MB, trạng thái deleting cho snapshot

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>

app/Http/Controllers/Api/Client/Ticket/TicketController.php

@@ -8,6 +8,7 @@ use App\Http\Resources\Api\Client\Ticket\ClientTicketResource;
 use App\Jobs\Ticket\TicketJobs;
 use App\Mail\TicketCreated;
 use App\Mail\Admin\TicketAdminNotification;
+use App\Models\Service;
 use App\Models\Setting;
 use App\Models\Ticket;
 use App\Models\Notification;
@@ -69,6 +70,15 @@ class TicketController extends Controller
     /**
      * Create a new ticket for the authenticated customer.
      */
+    private function assertServiceTicketable(string $serviceUuid, int $customerId): void
+    {
+        $failed = Service::where('uuid', $serviceUuid)->where('customer_id', $customerId)->where('status', 'failed')->exists();
+        abort_unless($failed, 404, 'Dịch vụ không tồn tại.');
+
+        $hasOpenTicket = Ticket::where('service_uuid', $serviceUuid)->whereIn('status', Ticket::UNRESOLVED_STATUSES)->exists();
+        abort_if($hasOpenTicket, 422, 'Dịch vụ này đã có ticket đang được xử lý.');
+    }
+
     public function store(Request $request)
     {
         $request->validate([
@@ -76,11 +86,17 @@ class TicketController extends Controller
             'description' => ['required', 'string', 'min:20'],
             'room'        => ['nullable', 'string'],
             'data'        => ['nullable', 'array'],
+            'service_uuid' => ['nullable', 'uuid'],
             'images'      => ['nullable', 'array', 'max:5'],
             'images.*'    => ['image', 'mimes:jpg,jpeg,png,gif,webp', 'max:5120'],
         ]);
 
         $customer = auth('client')->user();
+        $serviceUuid = $request->input('service_uuid');
+
+        if ($serviceUuid) {
+            $this->assertServiceTicketable($serviceUuid, $customer->id);
+        }
 
         $ticketNum = 'TKT-' . now()->format('Ymd') . '-' . strtoupper(Str::random(5));
 
@@ -96,6 +112,7 @@ class TicketController extends Controller
             'data'        => $request->input('data') ? json_encode($request->input('data')) : null,
             'gallery'     => $gallery ?: null,
             'customer_id' => $customer->id,
+            'service_uuid' => $serviceUuid,
         ]);
 
         TicketJobs::dispatch($ticket, $customer);

app/Http/Controllers/Api/QueueMonitorController.php

@@ -3,6 +3,7 @@
 namespace App\Http\Controllers\Api;
 
 use App\Http\Controllers\Controller;
+use App\Support\QueueJobInspector;
 use Illuminate\Http\JsonResponse;
 use Laravel\Horizon\Contracts\JobRepository;
 use Laravel\Horizon\Contracts\MetricsRepository;
@@ -71,6 +72,14 @@ class QueueMonitorController extends Controller
         ]);
     }
 
+    public function show(string $id): JsonResponse
+    {
+        $job = $this->jobs->getJobs([$id])->first();
+        abort_if(!$job, 404, "Không tìm thấy job #{$id}");
+
+        return response()->json(['success' => true, 'data' => QueueJobInspector::describe($job)]);
+    }
+
     /**
      * POST /api/queue/jobs/failed/{id}/retry
      * Re-queue a failed job by its Horizon job ID.

app/Http/Controllers/Api/Service/Concerns/ManagesVmAccess.php

@@ -8,9 +8,44 @@ use App\Models\Os;
 use App\Services\VmProvisionService;
 use Illuminate\Http\JsonResponse;
 use Illuminate\Http\Request;
+use Illuminate\Validation\Rule;
 
 trait ManagesVmAccess
 {
+    private const CLICK_LABELS = [
+        'snapshot' => 'Snapshot',
+        'change-password' => 'Đổi mật khẩu',
+        'change-ip' => 'Đổi IP',
+        'change-port' => 'Đổi Remote Port',
+        'renew' => 'Gia hạn',
+        'console' => 'Truy cập console',
+        'rebuild' => 'Rebuild máy chủ',
+        'addons' => 'Addons',
+    ];
+
+    public function actionClick(Request $request): JsonResponse
+    {
+        $data = $request->validate([
+            'product' => 'required',
+            'action' => ['required', 'string', Rule::in(array_keys(self::CLICK_LABELS))],
+        ]);
+
+        $vm = $this->resolveVmById($data['product'], $request);
+        if ($vm instanceof JsonResponse) {
+            return $vm;
+        }
+
+        $this->activityLogger->log(
+            event: 'click_' . str_replace('-', '_', $data['action']),
+            logName: 'VM',
+            description: "Customer {$request->user()->email} bấm \"" . self::CLICK_LABELS[$data['action']] . "\" trên VM: {$vm->name} (ID: {$vm->vmware_id})",
+            subject: $vm,
+            newValues: ['action' => $data['action']],
+        );
+
+        return response()->json(['success' => true]);
+    }
+
     public function consoleTicket(Request $request, vCenter $serviceVCenter): JsonResponse
     {
         $productId = $request->get('product');
@@ -53,7 +88,7 @@ trait ManagesVmAccess
         $validated = $request->validate([
             'product'          => ['required'],
             'current_password' => ['required', 'string'],
-            'new_password'     => ['required', 'string', 'min:8'],
+            'new_password'     => ['required', 'string', 'min:12', 'max:64', 'regex:/^[A-Za-z0-9!@#^*_+=?.,:~]+$/'],
         ]);
 
         $vm = $this->resolveVmById($validated['product'], $request);

app/Http/Controllers/Api/Service/Concerns/ManagesVmPower.php

@@ -33,6 +33,7 @@ trait ManagesVmPower
             return $this->vmLocked();
         }
 
+        $startedAt = now();
         try {
             $result = $action->execute($vm);
         } finally {
@@ -44,6 +45,8 @@ trait ManagesVmPower
             logName: 'VM',
             description: "Customer {$request->user()->email} bật VM: {$vm->name} (ID: {$vm->vmware_id})",
             subject: $vm,
+            startedAt: $startedAt,
+            finishedAt: now(),
         );
 
         return $this->vmResponse($result, 'Đã gửi lệnh bật VM.');
@@ -71,6 +74,7 @@ trait ManagesVmPower
             return $this->vmLocked();
         }
 
+        $startedAt = now();
         try {
             $result = $action->execute($vm);
         } finally {
@@ -82,6 +86,8 @@ trait ManagesVmPower
             logName: 'VM',
             description: "Customer {$request->user()->email} tắt VM: {$vm->name} (ID: {$vm->vmware_id})",
             subject: $vm,
+            startedAt: $startedAt,
+            finishedAt: now(),
         );
 
         return $this->vmResponse($result, 'Đã gửi lệnh tắt VM.');
@@ -104,6 +110,7 @@ trait ManagesVmPower
             return $this->vmLocked();
         }
 
+        $startedAt = now();
         try {
             $result = $serviceVCenter->restartVM($vm, $vm->vmware_id);
         } finally {
@@ -122,6 +129,8 @@ trait ManagesVmPower
             logName: 'VM',
             description: "Customer {$request->user()->email} restart VM: {$vm->name} (ID: {$vm->vmware_id})",
             subject: $vm,
+            startedAt: $startedAt,
+            finishedAt: now(),
         );
 
         return response()->json([

app/Http/Controllers/Api/Service/SnapshotController.php

@@ -9,6 +9,7 @@ use App\Jobs\VirtualMachine\Snapshot\CreateSnapshot;
 use App\Jobs\VirtualMachine\Snapshot\RevertSnapshot;
 use App\Jobs\VirtualMachine\Snapshot\RemoveSnapshot;
 use App\Models\ModuleSnapshot;
+use App\Models\ModuleVmware;
 use App\Services\ActivityLogger;
 use Illuminate\Http\JsonResponse;
 use Illuminate\Http\Request;
@@ -25,6 +26,10 @@ class SnapshotController extends Controller
         $payload = $request->validate([
             'product' => ['required'],
             'description' => ['nullable', 'string', 'max:1000'],
+            'name' => ['nullable', 'string', 'max:80', 'regex:/^[A-Za-z0-9._-]+$/'],
+        ], [
+            'name.regex' => 'Tên snapshot chỉ gồm chữ không dấu, số và các ký tự . _ -',
+            'name.max' => 'Tên snapshot tối đa 80 ký tự.',
         ]);
 
         $vm = $this->resolveVmById($payload['product'], $request);
@@ -32,11 +37,10 @@ class SnapshotController extends Controller
             return $vm;
         }
 
-        $today = now()->format('d-m-Y');
-        $existingCount = ModuleSnapshot::where('module_vmware_id', $vm->id)
-            ->whereDate('created_at', today())
-            ->count();
-        $snapshotName = sprintf('%s-%s-%d', $vm->name, $today, $existingCount + 1);
+        $snapshotName = $payload['name'] ?? $this->suggestName($vm);
+        if (ModuleSnapshot::where('module_vmware_id', $vm->id)->where('name', $snapshotName)->exists()) {
+            return response()->json(['error' => true, 'message' => 'Tên snapshot đã tồn tại, vui lòng chọn tên khác.'], 422);
+        }
 
         $snapshot = ModuleSnapshot::create([
             'name'             => $snapshotName,
@@ -69,6 +73,18 @@ class SnapshotController extends Controller
         ]);
     }
 
+    private function suggestName(ModuleVmware $vm): string
+    {
+        $prefix = sprintf('%s-%s-', $vm->name, now()->format('d-m-Y'));
+        $sequence = ModuleSnapshot::where('module_vmware_id', $vm->id)->whereDate('created_at', today())->count() + 1;
+
+        while (ModuleSnapshot::where('module_vmware_id', $vm->id)->where('name', $prefix . $sequence)->exists()) {
+            $sequence++;
+        }
+
+        return $prefix . $sequence;
+    }
+
     public function index(Request $request, vCenter $serviceVCenter): JsonResponse
     {
         $productParam = $request->query('product');
@@ -116,6 +132,9 @@ class SnapshotController extends Controller
             ];
 
             if ($snapshot) {
+                if ($snapshot->status === 'deleting') {
+                    unset($payload['status']);
+                }
                 $snapshot->update($payload);
             } else {
                 ModuleSnapshot::create($payload);
@@ -142,6 +161,7 @@ class SnapshotController extends Controller
         return response()->json([
             'error' => false,
             'data' => $dbSnapshots,
+            'suggested_name' => $this->suggestName($vm),
         ]);
     }
 
@@ -204,7 +224,17 @@ class SnapshotController extends Controller
             return response()->json(['error' => true, 'message' => 'Không tìm thấy snapshot'], 404);
         }
 
-        RemoveSnapshot::dispatch($vm->id, $snapshot->id);
+        if ($snapshot->status === 'deleting') {
+            return response()->json(['error' => true, 'message' => 'Snapshot đang được xóa.'], 422);
+        }
+
+        $deletedNow = $snapshot->status === 'failed';
+        if ($deletedNow) {
+            $snapshot->delete();
+        } else {
+            $snapshot->update(['status' => 'deleting']);
+            RemoveSnapshot::dispatch($vm->id, $snapshot->id);
+        }
 
         $this->activityLogger->log(
             event: 'deleted',
@@ -215,7 +245,7 @@ class SnapshotController extends Controller
 
         return response()->json([
             'error' => false,
-            'message' => 'Đã gửi yêu cầu xóa snapshot vào hàng đợi',
+            'message' => $deletedNow ? 'Đã xóa snapshot' : 'Đã gửi yêu cầu xóa snapshot vào hàng đợi',
         ]);
     }
 }