feat: add GeneratesUniqueSlug class for unique slug generation
feat: create PostCategoryFactory for generating post category data feat: create PostFactory for generating post data feat: add retry_requested_at column to services table feat: add vcenter provisioning fields to products table feat: add module_host_id to os table feat: create email_notification_templates table for email templates feat: add scenario and format fields to template table feat: add admin fields to transactions table fix: update ticket table columns and types feat: add uuid to ticket table and backfill existing records fix: make ticket_reply user_id nullable feat: create notifications table for user notifications fix: make ticket uuid nullable feat: create post_categories table for blog categories feat: create posts table for blog posts feat: add invoice email template for PDF generation
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baodev0
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<?php
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namespace App\Http\Controllers\Api\Client\Ticket;
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use App\Http\Controllers\Controller;
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use App\Http\Resources\Api\Ticket\TicketResource;
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use App\Http\Resources\Api\Ticket\TicketReplyResource;
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use App\Models\Ticket;
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use App\Models\Notification;
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use App\Models\TicketReply;
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use App\Events\TicketReplyCreated;
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use App\Repositories\Ticket\TicketRepositoryInterface;
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use App\Repositories\TicketReply\TicketReplyRepositoryInterface;
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use Illuminate\Http\Request;
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use Illuminate\Support\Str;
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class TicketController extends Controller
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{
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public function __construct(
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protected TicketRepositoryInterface $ticketRepository,
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protected TicketReplyRepositoryInterface $ticketReplyRepository,
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) {}
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/**
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* List tickets for the authenticated customer (paginated, filterable by status).
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*/
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public function index(Request $request)
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{
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$customer = auth('client')->user();
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$query = Ticket::query()
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->where('customer_id', $customer->id)
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->latest('id');
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if ($request->filled('status')) {
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$query->where('status', $request->input('status'));
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}
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$paginated = $query->paginate(15);
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return response()->json([
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'error' => false,
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'data' => [
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'items' => TicketResource::collection($paginated->items()),
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'total' => $paginated->total(),
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'per_page' => $paginated->perPage(),
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'current_page' => $paginated->currentPage(),
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'last_page' => $paginated->lastPage(),
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],
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]);
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}
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/**
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* Create a new ticket for the authenticated customer.
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*/
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public function store(Request $request)
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{
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$request->validate([
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'subject' => ['required', 'string', 'min:5', 'max:200'],
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'description' => ['required', 'string', 'min:20'],
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'room' => ['nullable', 'string'],
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'data' => ['nullable', 'array'],
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]);
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$customer = auth('client')->user();
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$ticketNum = 'TKT-' . now()->format('Ymd') . '-' . strtoupper(Str::random(5));
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$ticket = $this->ticketRepository->create([
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'ticket_num' => $ticketNum,
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'subject' => $request->input('subject'),
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'description' => $request->input('description'),
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'status' => 'open',
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'room' => $request->input('room'),
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'data' => $request->input('data') ? json_encode($request->input('data')) : null,
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'customer_id' => $customer->id,
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]);
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return response()->json([
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'error' => false,
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'message' => 'Ticket đã được tạo thành công.',
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'data' => new TicketResource($ticket),
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], 201);
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}
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/**
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* Show a single ticket with its replies (must belong to customer).
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*/
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public function show(string $ticket_num)
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{
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$customer = auth('client')->user();
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$ticket = Ticket::query()
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->with(['reply.user', 'customer'])
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->where('ticket_num', $ticket_num)
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->where('customer_id', $customer->id)
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->first();
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if (!$ticket) {
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return response()->json([
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'error' => true,
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'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
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], 404);
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}
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return response()->json([
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'error' => false,
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'data' => new TicketResource($ticket),
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]);
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}
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/**
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* Add a reply to a ticket (customer side).
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*/
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public function reply(Request $request, string $ticket_num)
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{
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$request->validate([
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'message' => ['required', 'string', 'max:2000'],
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]);
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$customer = auth('client')->user();
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$ticket = Ticket::query()
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->where('ticket_num', $ticket_num)
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->where('customer_id', $customer->id)
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->first();
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if (!$ticket) {
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return response()->json([
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'error' => true,
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'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
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], 404);
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}
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if (in_array($ticket->status, ['closed', 'resolved'])) {
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return response()->json([
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'error' => true,
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'message' => 'Ticket đã đóng, không thể thêm phản hồi.',
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], 422);
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}
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$reply = $this->ticketReplyRepository->create([
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'ticket_id' => $ticket->id,
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'customer_id' => $customer->id,
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'message' => $request->input('message'),
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'user_id' => null,
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]);
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Notification::notifyAdmins([
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'type' => 'ticket_reply',
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'title' => 'Có phản hồi mới từ khách hàng',
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'body' => $ticket->ticket_num . ' - ' . $ticket->subject,
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'link' => '/tickets/' . $ticket->ticket_num,
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'data' => [
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'ticket_num' => $ticket->ticket_num,
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'reply_id' => $reply->id,
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],
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]);
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broadcast(new TicketReplyCreated(
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ticketNum: $ticket->ticket_num,
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customerId: $customer->id,
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replyId: $reply->id,
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));
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// Update ticket status back to open (customer replied)
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$ticket->update(['status' => 'open']);
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return response()->json([
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'error' => false,
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'message' => 'Phản hồi đã được gửi.',
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'data' => new TicketReplyResource($reply),
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], 201);
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}
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/**
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* Customer closes their ticket.
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*/
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public function close(string $ticket_num)
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{
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$customer = auth('client')->user();
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$ticket = Ticket::query()
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->where('ticket_num', $ticket_num)
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->where('customer_id', $customer->id)
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->first();
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if (!$ticket) {
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return response()->json([
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'error' => true,
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'message' => 'Ticket không tồn tại hoặc bạn không có quyền truy cập.',
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], 404);
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}
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if ($ticket->status === 'closed') {
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return response()->json([
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'error' => true,
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'message' => 'Ticket đã được đóng trước đó.',
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], 422);
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}
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$ticket->update(['status' => 'closed']);
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return response()->json([
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'error' => false,
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'message' => 'Ticket đã được đóng.',
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'data' => new TicketResource($ticket->fresh()),
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]);
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}
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}
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