feat: harden admin auth and ticket workflows

- add rotating admin refresh tokens and password gates\n- expand ticket galleries, exports, and client resources\n- improve IP allocation auditing and dashboard data\n- enforce encrypted client access tokens on public routes

app/Mail/TicketCreated.php

@@ -3,6 +3,7 @@
 namespace App\Mail;
 
 use App\Support\EmailTemplateShell;
+use App\Support\MailGlobals;
 use Illuminate\Bus\Queueable;
 use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Queue\SerializesModels;
@@ -28,19 +29,14 @@ class TicketCreated extends TemplateMailable implements ShouldQueue
 
     protected function variables(): array
     {
-        $room = $this->ticket->room ?? null;
+        $room = $this->ticket->roomLabel();
 
         return [
-            'full_name'   => trim("{$this->customer->firstname} {$this->customer->lastname}") ?: 'Quý khách',
-            'ticket_num'  => $this->ticket->ticket_num,
-            'subject'     => $this->ticket->subject,
-            'room_row'    => $room
-                ? EmailTemplateShell::row('Phòng ban', e($room))
-                : '',
-            'ticket_url'  => rtrim(config('app.frontend_url', ''), '/') . '/tickets/' . $this->ticket->ticket_num,
-            'app_name'    => config('app.name', 'Thế Giới Số'),
-            'support_email' => 'support@tgs.com.vn',
-            'support_phone' => '(028) 7309. 7379',
+            'full_name'  => $this->customer->fullname ?: 'Quý khách',
+            'ticket_num' => $this->ticket->ticket_num,
+            'subject'    => $this->ticket->subject,
+            'room_row'   => $room ? EmailTemplateShell::row('Phòng ban', e($room)) : '',
+            'ticket_url' => MailGlobals::frontendUrl() . '/tickets/' . $this->ticket->ticket_num,
         ];
     }
 }