feat: harden admin auth and ticket workflows

- add rotating admin refresh tokens and password gates\n- expand ticket galleries, exports, and client resources\n- improve IP allocation auditing and dashboard data\n- enforce encrypted client access tokens on public routes

app/Jobs/Ticket/TicketJobs.php

@@ -38,10 +38,10 @@ class TicketJobs implements ShouldQueue
         
         // Gửi thông báo Telegram khi tạo ticket mới
         $message = "🆕 Ticket mới được tạo!\n";
-        $message .= "👤 Khách: {$this->customer->firstname} {$this->customer->lastname} ({$this->customer->email})\n";
+        $message .= "👤 Khách: {$this->customer->fullname} ({$this->customer->email})\n";
         $message .= "🎫 Số ticket: #{$this->ticket->ticket_num}\n";
         $message .= "📄 Tiêu đề: {$this->ticket->subject}\n";
-        $message .= "🏢 Phòng ban: {$this->ticket->room}\n";
+        $message .= "🏢 Phòng ban: {$this->ticket->roomLabel()}\n";
         $message .= "📝 Nội dung: " . $cleanDescription;
         
         // Kiểm tra độ dài message (Telegram giới hạn 4096 ký tự)